Custom IVR Systems

In business, every call is a first impression. By quickly fulfilling your callers' needs and gathering vital information, makes every call count. An IVR System generates profit for your company by making every call a lasting, positive reflection of your business.

Whether you need to take surveys, gather customer data, set up accounts - or if you simply must collect any kind of information from a large group of people - An IVR System fulfills all of your needs. An IVR system is ideal for banks, credit card companies, and any organizations that wish to automate and improve customer service.

A Custom IVR System will provide the caller self-service functions such as account balance inquiries, office locations, and other FAQ. We help satisfy up to 50% of callers' needs without having to connect callers to a live person.

Other features of a custom IVR System include:

Voice Recognition, Voice Verification and Text-To-Speech Functions - The technology recognizes callers voices and allows the option of voice response or key presses for rapid data collection.

Database Access - Callers can get real-time information when your IVR System connects to your database.
Multiple Language Options - Attract a wide range of customers: set prompts and questions in your language of choice.

Detailed Reporting - Customized reports are available to show number of calls received, length of calls, options chosen and much more. All reports are available through a Web interface.

Fax on Demand - Fax stored documents. You don't need a fax machine - handle all fax interactions through your IVR System.

Telephony-based Locator Services - Customers can find the nearest office to a zip code.

Voice Broadcasting - Send outbound voice broadcasts for emergencies, appointment reminders, and updates.

Make IVR customer service part of your IVR System. A Call Center cam be fully integrated with your IVR System and can be added on as an option.

*Hosted IVR Solutions - Save time, money, and avoid hassle.
* Fast implementation
* Flexible architecture evolves with changing requirements
* No drain on internal resources and infrastructure
* No term commitments
* No large up front capital investment
* Eliminates stranded investments in hardware/software
* Flexible pay-per-use fee structure